Terms and Conditions | Traviora



These Terms and Conditions apply to the reservations through this website to any liability we may have in relation.


The language of these Terms and Conditions is English and even though there may be translations of these Terms and Conditions in other languages, English shall be the sole language used in the interpretation of these Terms and Conditions.

Use of The Site

You may only use the Site ( to make legitimate enquiries or bookings and you hereby undertake not to make any speculative, false or fraudulent bookings or any reservations in anticipation of demand. You undertake that the payment details you provide us with in making a reservation are fully correct. You also undertake to provide correct and accurate email, postal and/or other contact details to us and acknowledge that we may use these details to contact you in the event that this should prove necessary.

Terms and Conditions Prevail

Except as provided in these Terms and Conditions, in the event of inconsistency between these Terms and Conditions and our Conditions of Contract or any other regulations we may have dealing with particular subjects, these Terms and Conditions shall prevail.

Site Content

We reserve the right, in its sole discretion, to modify, suspend, or terminate the Site and/or any portion of thereof, including any service or product available through the Site, and/or your use of the Site, or any portion thereof, at any time for any reason with or without notice to you.


Traviora privacy policy is available for your review at here. You consent to the information practices and disclosures set forth in that policy, and agree that those practices are reasonable.


  • Applicable Fares Applicable fares are those published by us or on our behalf, whether electronically or by way of other medium. Fares include administration fees, service charges and other charges unless otherwise specifically stated by us.
  • Additional Charges: Please note that all prices on the Site are for the service that you use.If an additional charge due should be applied, we will inform you in advance and ask for your agreement before we set a valid reservation.

Payment & Currencies

  • Purchaser Conditions: In order to make a booking you must be over 18 years old and have the full legal capacity to make the transaction (or have the authorization from your legal guardian). You undertake that the credit or debit card you are using is your own and that there are sufficient funds to cover the cost of the transaction. You accept financial responsibility for all transactions made under your name or account. We reserve the right not to accept certain credit cards. We may add or remove other payment methods at its discretion
  • Currency Conversion: All transactions are based on Indonesian Rupiah (IDR). For convenience purpose, we provide currency converter on our reservation form system. The currency conversion rate is determined by us. Your bank may impose additional fees on the transaction, over which we have no control. Please note that exchange rates fluctuate daily.
  • Payment: Unless otherwise specified, fares must be paid in full when a booking is made. In the event that the fare has not been paid in full for any reason whatsoever, we reserve the right to cancel the booking.

Booking Conditions, Special Needs

  • By making a reservation on our Site, you accept and agree to the relevant tour booking conditions, including cancellation and no-show policies applicable to that booking, and to any additional (delivery) terms and conditions of the transport providers that may apply to your reservation or during your trip, including for services rendered and/or products offered by the providers
  • Special Needs: Please inform us / our staff before you make reservation related to the passengers with reduced mobility or have problem with medical condition. Pregnant women or people with heart or back problems are restricted for this trip. If on departure time we have judgment that the passenger is not fit for the trip, we will cancel the reservation without any refund, unless otherwise is specified.

Voucher / Proof of Payment

  • Evidence Of Contract: The Itinerary / Voucher is primary evidence of the contract for service between passenger and us. The Itinerary / Voucher, these Terms & Conditions and our Conditions of Contract (including applicable Tariffs) together constitute the terms and conditions of the contract of service between you and us.
  • Transferability: The contract for our service is only transferable as provided in these Terms & Conditions and our Conditions of Contract.
  • Validity: The Itinerary / Voucher is only valid for the customer named and the trip specified therein.
  • Identity: Unless otherwise specified, we will provide service only to the customer named in the Itinerary or Electronic Ticket. You will be required to produce appropriate identification at check-in.


Cancellation, Changes of Schedules From Us

At any time after a booking has been made we may change our schedules and/or cancel, terminate, divert, postpone reschedule or delay any trip where we reasonably consider this to be justified by circumstances beyond our control or for reasons of safety or commercial reasons. In the event of such trip cancellation, we shall at our option, either:

  • You may choose to travel at another time with our service without additional charge, or
  • You may request for the refund without no charge except all fees required to make refund

Cancellation by Customer

The sort of cancellation fee for tour service is applied as below:

  • A cancellation 2 week prior to the departure is not subject to a cancellation fee.
  • A cancellation between 1 to 2 weeks prior departure is subject to a cancellation fee of 50%.
  • A cancellation between 1 week to 48 hours prior to departure is subject of a cancellation fee 75%.
  • A cancellation inside 48 hours prior to departure or no show is subject of a cancellation fee 100% of the nett price.
  • All fees required to make refund (if any) should be passenger’s mandatory.

Insurance Policy

We do not provide any insurance for our customers who made reservation through us.

Modification and Waiver

None of our agents, employees nor representatives has authority to alter, modify or waive any provisions of these Terms & Conditions.

Legislation and Courts of Jurisdiction

This agreement will be governed by law of Republik Indonesia and any disputes will be dealt with by the courts in Republik Indonesia.

Further Correspondence

By completing a booking, you agree to receive an email which we may send you shortly prior to your arrival date, giving you information relevant to your booking. Other than the email correspondence confirming your booking, relevant booking modifications or cancellation emails, including reminder emails in instances where you have not finalized a booking, communications initiated from us or the transport providers regarding your booking, guest review invitations, and the emails for which you may have actively opted in, we shall not send you any further (solicited or unsolicited) notices, emails or correspondence, unless you specifically agree otherwise.