Welcome to Traviora.com. This website is operated by PT Traviora Global Wisata, a legally registered travel agency located in Banyuwangi, East Java, Indonesia.
By accessing and using this website (www.traviora.com), you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully. If you do not agree to these Terms and Conditions, please do not use this site.

1. Company Information

PT Traviora Global Wisata
Address: Jl Ikan Wijinongko Gg IV No 16, Banyuwangi, Jawa Timur, Indonesia
Phone: +62-813-5330-4990
Email: booking@traviora.com
Website: www.traviora.com

2. Services Provided

Traviora.com offers online travel-related services including but not limited to:

• Booking of fast boat tickets

• Land transportation arrangements

• Tour packages

• Hotel/accommodation booking (in collaboration with partners)

All bookings and transactions are subject to availability and the terms of third-party service providers.

3. Booking & Payment

• All bookings must be made through our official website, email, or authorized agents.

• Full payment is required to confirm any booking.

• Accepted payment methods may include bank transfer, credit card, or other online payment gateways.

• Prices listed are in Indonesian Rupiah (IDR) unless otherwise stated.

4. Cancellations & Refunds

• Cancellations must be submitted in writing via email to booking@traviora.com.

• Cancellation and refund policies vary depending on the service provider. Please refer to the specific terms at the time of booking.

• PT Traviora Global Wisata reserves the right to charge a cancellation fee.

5. Changes to Bookings

• Requests for changes to existing bookings must be made at least 48 hours prior to the departure or check-in time.

• Any additional costs resulting from changes will be borne by the customer.

6. User Responsibilities

By using our services, you agree:

• To provide accurate and up-to-date personal information.

• To use the website only for lawful purposes.

• Not to interfere with or disrupt the functionality of the website or its services.

7. Limitation of Liability

PT Traviora Global Wisata acts as an intermediary between customers and third-party service providers. We are not responsible for:

• Delays, cancellations, or any changes made by the third-party providers.

• Losses, damages, or injuries arising from your use of any third-party services.

• Force majeure events beyond our control (e.g. natural disasters, strikes, pandemics).

8. Intellectual Property

All content on Traviora.com, including text, graphics, logos, and images, is the property of PT Traviora Global Wisata and protected under intellectual property laws. You may not reproduce or redistribute any material without prior written consent.

9. Privacy

Your privacy is important to us. Please refer to our Privacy Policy to understand how we collect, use, and safeguard your personal data.

10. Governing Law

These Terms and Conditions are governed by the laws of the Republic of Indonesia. Any disputes arising from or in connection with the use of this website shall be resolved in the jurisdiction of the courts of Banyuwangi, Indonesia.

11. Updates to Terms

PT Traviora Global Wisata reserves the right to amend these Terms and Conditions at any time without prior notice. It is your responsibility to review them periodically.